Refund Policy
Last updated: October 17, 2026
Shiploud plans are monthly subscriptions. Payments are handled by Paddle, our reseller and merchant of record, and refunds are issued through Paddle.
Cancelling
You can cancel your subscription anytime from your Plan page. Cancellation takes effect at the end of the current billing period; you keep your plan until then.
Refunds
You can ask for a refund within 7 days of your first payment. The unused part is refunded pro rata.
Delivered videos and used AI credits are not refunded. Renewal payments are not refunded unless the service failed.
How to ask
Write to developer.ardaipek@gmail.com from your account email, or use the link in your Paddle receipt. We answer within 5 business days.